Today, a
common enterprise infrastructure is to have separate voice
and
email messaging systems. Emails are received via a server such
as:
Microsoft Exchange and are accessed through mail clients such
as
Outlook. Voice mail systems are independent systems accessed
via a
telephone. Faxes are often received by stand alone machines
and are
manually sorted in order to be delivered to the right end
user.Next
generation Unified Messaging systems add value to the
user by
bringing new and valuable content including voice mail and
fax
messages to the inbox, making things easier for administrators by
affording
them one infrastructure to manage and a single set of tools
for
training purposes. These systems combine email, voice mail and
fax
messages. By utilizing speech recognition and generation technologies,
unified
access is accessed by the system via the desktop PC, the mobile
device,
and by phone.
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