A Call Center Solution: Answer Machine Detection solution (AMD) maximizes efficiency

To maximize the efficiency of the outbound call center operations, accurate Answer Machine Detection (AMD) technologies are a must. AMD (also known as Call Progress Analysis or CPA) is important, as it is the technology that assigns a Call Center agent only to calls that involve a human response maximizing productivity.

Answer machine and call process analysis solutions can make contact centers reach the peak. For many companies, the Contact Center is the mission critical component of their business. Regarding, the internet and social media have exploded onto the scene, it is still the call center agent working in the call center who can determine the success or failure of any customer interaction based on the way of treatment. These interactions often determine the success or failure of the entire business according to agent attitude.  

The success of a call center is measured by agent productivity. One of these ways is to keep the agents talking to customers (telemarketing and telesales) and Automated Answer Machine detection (AMD) is a solution that call centers can use to determine that a call has reached a real person at this time the system then brings the agent into the call.