Conversation Log solution improves the quality of service and facilitates management control

The main concern of any call center is the Quality of Service (QoS) which it offers and the level of efficiency at which it operates because this call center is the front office for any business and it determines the destiny of that business to continue or to be closed, Therefore, the conversation Log Solution has the ability to record interactions and dialogues between call centre operators and the customers. Not only are conventional audio phone conversations recorded, but also the agent’s desktop screen activity during any call. Seamlessly, this solution performs synchronous playback of the audio file and Screen Captured Video providing the facility for managers to manage and analyze the QoS as well as to set the appropriate strategy for implementing a better call center and a better business self image.